The name and email address listed on the cancellation form must match what is on file for the billing party's account profile.
If the information does not match, the account will not be cancelled until a form with the correct information is submitted. The correct form must be submitted BEFORE the billing renewal date.
Note: If the billing party signed up directly in the app and not on our site, they must complete the In App Purchase cancellation process linked here: How Do I Cancel an In App Purchase Account?